FAQ
Where does ESSE manufacture garments?
We work closely with our artisans here in Australia to support the local industry. The factories in Australia are socially responsible with ethical manufacturing practices. They are part of the ESSE family. We often pop in and deliver them tasty treats.
We also work with a small, boutique factory in China on items that cannot be manufactured in Australia. It requires certain machinery and specialised technical skills. Our factory in China is socially responsible with ethical manufacturing practices. Our off-shore partners are an extension of our local family - we can't drop in and give them treats, but we take the time to get to know them.
Where does ESSE source fabrics?
Crisp cotton shirting is modern refinement. We aim to take this classic and reframe it with a unique point of view. The cotton is designed to be a statement, yet still easy to wear and simple to care for.
Our premium cotton is sourced from Italy to ensure the highest quality.
How do I care for my pieces?
At ESSE our sentiment is to be mindful. We want to encourage you to understand our design process, and understand more about the pieces you are investing in.
Each garment is designed for longevity and requires individual care. We encourage you to take the time to read how best to care for your items on both the care label and the online product page.
What is the ESSE sizing like?
Our sizing does run true. Each style is individual and designed with proportion in mind. It is important to note some pieces have been designed with deliberate sculpture and volume. This will be proportional to the size.
Please click here for more specific information on sizing.
Can I return my garments if they are not right?
At ESSE we are all about investing in your pieces. They are meant to be loved and lived in. We want them to be just right so you hold onto it forever.
With this in mind, we will offer a credit note or refund for return requests made within 7 days of receiving your order.
Do you ship internationally?
ESSE ships globally.
All international orders are sent via DHL Express with an estimated 5-10 working days to arrive.
International shipments to Zone One (NZ, USA, UK, Canada and EU) are shipped at a flat rate of $35.
International shipments to Zone Two (outside the above areas) are shipped at a flat rate of $50.
We provide tracking for all order via email. We aim to fulfil our orders within 1 business day. This does not include public holidays.
Duties & taxes differ for each country and are not payable by ESSE. Please check with your customs authorities prior to your purchase to be clear on any duties & taxes you might incur. These charges will be payable by you when the goods arrive in your country.